How can we help?
Quick answers below. Anything else, just email us — a real person replies.
How do I add a kit?
Tap the orange + button in the tab bar, then point your camera at the box. Kitdex reads the barcode — or the title printed on the box — and matches it to the catalog, filling in grade, scale, series, release date and price.
You can also open Search, find the kit by name, and add it from its card.
Why isn’t my kit in the catalog?
The catalog covers 5,000+ kits and keeps growing, but newer, limited and event-exclusive releases sometimes aren’t in it yet. When you scan a barcode we don’t recognise, Kitdex quietly records that number (and nothing else) so we can add the kit in a future update.
If there’s one you’re waiting on, email us the name — it helps us prioritise.
How do I delete my account?
Open the app and go to Me → Delete account. This immediately deletes your account, your collection and your wishlist from our servers, revokes the Sign in with Apple link, and clears the data on that device. There’s no waiting period and no need to contact us.
Does my collection sync between devices?
Yes. Sign in with Apple on each device and your shelf, rack, inventory and wishlist stay in sync automatically.
Read our Privacy Policy.